Paul Maduno – Callerid4u CEO & President

Posted on May 21, 2013 by prosadmin

Paul Maduno

Paul Maduno is the President and CEO of Callerid4u Inc., a Local Competitive Exchange Carrier (CLEC) founded in 2009. Before assuming his role at the helm of the company in 2011, he held a number of Management and leadership positions in the telecommunications industry with major carriers including AT&T, NTT, Global Crossing, and MCI/Verizon Business.

Under Paul’s leadership, the company expanded its service coverage from 1 state to 50 states in less than 12 months. His vision for both product development and technology strategy fueled the organizational growth from a small regional carrier to a national communications provider.

Career highlights:

Paul led all acquisition efforts in a $450 million sales center. Winner of numerous company awards for sales and management excellence at AT&T, NTT, and MCI/ Verizon. Noted as a strategic thinker, blending technology and business acumen to create new business initiatives, build market shares, increase competitive advantage while controlling cost.He also holds a B.S. degree in Architecture from Southern Polytechnic State University, Marietta, Georgia.

Paul actively supports a number of charities developing and provisioning schools and hospitals in at-risk areas across Africa.

Callerid4u

Callerid4u is making business telecommunications services affordable and accessible. In the new economy, the most competitive companies are replacing costly, on-premise, hardware dependent services with inexpensive, cloud-based solutions. Our team of telecommunications experts will help you deploy these services to lower the cost and increase the effectiveness of communicating with your customers and your potential markets.

Why Callerid4u:

Local Direct Inbound Dialing (DID) numbers in 50 states
15-character Caller Name/Message programmable display
DNC list scrubbing and opt-out option
Advanced IVR services (basic & custom)
Subpoena management services – online trouble ticket interface for tracking and resolving
Fully redundant network to provide 99.999% uptime
Capacity to support billions of inbound and outbound calls per month
Self-managed CDR and traffic reports

SmartCall Service Bundles for Call Centers

Featured

Posted on May 17, 2013 by prosadmin

Callerid4u is pleased to introduce SmartCall Service Bundles for in-house and outsourced call centers. SmartCall Service Bundles offer a package of services designed to help call centers increase contact rates, improve profitability, and follow compliance best practices. SmartCall Service puts an end to complicated, expensive phone services. There’s no hardware or software to install (cloud-based), no long-term contracts (cancel anytime), and no disruption to current operations (you can keep your current carrier). Our wholesale pricing will adapt to the 10 agent or 10,000 agent call center. We have a SmartCall Service Bundle that’s right for you.

SmartCall Service Bundles include:

• DIDs in any or all 50 States – free DIDs in WA, OR and ND

• 15-character Caller Name or Message display

• Web portal to manage Caller ID/Caller Name changes

• Free, basic IVR service providing opt-out option with daily DNC list of caller parties who request to be taken off the campaign list.

• Advanced IVR services and call forwarding to DIDs, toll-frees or via SIP.

• Online CDR and traffic reports

• Fully redundant network to provide 99.999% uptime

• Capacity to support billions of inbound and outbound calls per month

Give us a call at 1-206-792-9399 for pricing and easy instructions for getting started – we want to be your partner in success! For more info, check out Callerid4u.com now!

What is Predictive dialing?

Featured

Posted on May 15, 2013 by prosadmin

Predictive dialer means dialing to a list of telephone numbers and connecting answered dials to people making calls. With the help of predictive dialer, you will get to reduce the time that agents spend waiting between conversations that occur. The predictive dialing service can also help you to decrease the number of occurrence of someone answering when no agent is available. Callerid4u can help you to get best predictive dialing services to ensure you are reaching the right customers at the accurate time via proper channels.

How Predictive dialer Works?

At call centers, agents talk to thousands of customers daily. So with a predictive caller system, the call centers can make lives easier for their employees thereby increasing company’s productivity. The predictive dialer service by Callerid4u.com will help your call center in many ways like it will help to manage call center outbound campaigns with many agents, to run business marketing campaigns, to help organizing nonprofit fundraising campaigns and maintain political campaign.

The predictive dialer will automatically start making calls to a list of people sequentially and it will also screen out no-answers, busy signals, answering machines and disconnected numbers while predicting at what point a human caller will be able to handle the next call. This predictive dialing is great at call centers and is highly used by telemarketing, surveys, appointment confirmation, payment collection and service follow-ups.

The predictive dialing will handle thousands of simultaneous calls on a single, ordinary computer. You as a business owner will be able to monitor and manage compliance for dropped-call rates automatically.

The Advantages of Cloud Based Phone Services from Callerid4u.com

Featured

Posted on May 6, 2013 by prosadmin

Cloud based phone services are gaining popularity these days. Many small and medium scale businesses are using cloud based phone system because it is more affordable, amazingly flexible and is also very secure. There are many reasons why you should use the cloud-based phone services. The best cloud based call center service provider is Callerid4u.com. Callerid4u can help you in many ways. Just take a peek:

Callerid4u provides the best services for the lowest possible cost around the United States. You will get low-cost services without sacrificing quality. If you an emerging business it will help you to create an effective selling point.

You will get to work with the most flexible cloud-based phone services provider i.e. callerid4u. Callerid4u Inc has the ability to quickly meet business demands due to their vast capacity of the service’s remote servers.

Callerid4u.com is very prompt and can resolve issues faster than businesses that don’t use the cloud based services.

If you subscribe the cloud based service from callerid4u.com then you will get automatic and easy software updates. So you will get rid of time wastage regarding server maintenance and security updates.

The greatest benefit which Callerid4u can provide you is that it will let your employees work from anywhere and customers will be able to get connected to you in a simpler way. So it will increase productivity and collaboration among employees. Callerid4u.com can help you to keep everything in one central location and trace them back whenever needed.

As a small or medium business owner you will always have to look for cost cutting and with Callerid4u CNAM services you won’t have to pay much. As everything will be stored in cloud server so you will get to access data no matter what happens to the machines at your end.

Callerid4u can even create versatile Apps to match the growing number of mobile users.

So choose the best cloud based services for your call centers by reading customer feedbacks and industry experts’ reviews. You will find that callerid4u.com is the best. Choose and enjoy cloud based phone services from Callerid4u.com.

Callerid4u DID CNAM Services from Callerid4u.com

Featured

Posted on May 3, 2013 by prosadmin

Callerid4u offers Free Direct Inward Dialing for 3 months for your business at Callerid4u.com. Callerid4u Inc. is the single source provider for DID’s in 50 states. Through DID, Callerid4u Inc will provide a block of telephone numbers for calling into a company’s Private Branch Exchange system. DID is very useful as it will help the company to offer individual phone numbers for each person working within the company without actually requiring a physical line into the PBX for each possible connection.

The Callerid4u DID services will help you to get connected to many inbound calls. Otherwise, the physical lines will get a busy signal. The best thing about callerid4u DID service is that it will allow the PBX to automatically switch a call for a given phone number to the appropriate workstation in the company. A PBX switchboard operator is not involved.

The Callerid4u DID service can also be used for fax and voice mail as well as for live voice connections. Caller4u’s DID service will help you to save some. You will get to connect with customers faster and you will also be able to direct callers to the right workstation.

You can also check the Local Inbound Service (DID) offered by Callerid4u.com. Callerid4u provides local numbers in 50 states and in over 8,500 rate centers across the continental US. The service offer by Callerid4u is standard as it is speedy, inexpensive and available almost everywhere. The Callerid4u Inc. DID service will provide you with the opportunity to have a local presence in every state and in every area code in the US without the cost and complexity of having offices in these markets.

The Callerid4u Inc DID service includes Caller ID with Name Display, SIP Trucking, number routing to your corporate office or your call center of choice and service activation within 24-48 hours.

These facilities will reduce transportation cost and will also increase productivity. You will enjoy the flexibility of having local DIDs in multiple locations around the country. Your local presence will surely increase the brand identification of your business. You can also request Local Inbound Service of callerid4u to provide you with new numbers and these will help you to move quickly to new locations or markets.

Callerid4u Inc offers both origination services and termination services. The callerid4u origination service will help you to expand your domestic or international presence to any direct-dialed telephone number worldwide and with the help of CallerID4U you will be able to terminate your outbound network traffic with greater cost efficiency. So get these services from the best callerid service provider Callerid4u.com.

We also offer Long Distance SIP Trunking. This is a low cost, dedicated long distance phone service. You will be able to enjoy 6/6 billing and 6 second rounding offers for big savings on high volume calling, flexible pricing and one point of contact. The Caller id for you dedicated, friendly and qualified support team will always be there24 x 7 to help you at Callerid4u.com.

Callerid4u Outbound CNAM Display Services from Callerid4u.com

Featured

Posted on May 2, 2013 by prosadmin

Callerid4u Outbound CNAM display services are very important for your business because it will help you to develop perfect and a good number of customer bases. If outgoing CNAM is important to you, then contact us today and get to know about our CNAM services at Callerid4u.com.

Callerid4u Inc. is the single source provider for DIDs in 50 states, IVR Services and Compliance Services. Callerid4u.com will help you to increase your contact rate by 40% using their local DIDs and Caller Name display. You will be able to pay below retail rates on toll-free numbers. Callerid4u compliance services will manage calls from consumers who want to be on your company’s “Do Not Call” list with low-cost IVR services.

Callerid4u Inc will help you to reduce the expenditure and boost the effectiveness of communicating with your customers and your potential markets.

Callerid4u’s dedicated customer service team is always there to help you. They can help you to monitor the web to alert you regarding activity which can affect your brand reputation. Our experts will also assist you to discover inventive solutions to difficult call center issues.

What CNAM basically does is it will transmit your caller-ID information to the receiving party. The person, who is a subscriber of Callerid4u, will be able to see caller-ID name and number. The best thing about callerid4u CNAM services is that it is always accurate. It will surely display the real number and name of the caller. The Callerid4u compliance services will look up CNAM in a database using the caller’s number and then they will pass on the information to the subscriber. That’s how CNAM works.

Callerid4u CNAM services will provision the CNAM for every hosted number based on the first and last name on your account. They will also perform provisioning your caller-ID name through several carrier and caller-ID providers.

Then you will have to activate your Callerid4u phone number or you will have to choose a virtual number. Then it takes around 5 business days for the provisioning process to be completed. After that you will have to wait for at least two weeks so that Callerid4u Inc. can circulate the CNAM information to various CNAM databases.

If you need to port your phone number then callerid4u Outbound CNAM Display Services will re-provision your caller-ID name. This process can take place only after the porting process is completed. Then you will have to give 3-4 weeks time for the re-provisioning process.

Callerid4u.com can also help you regarding the customization of your caller ID name. I you feel like changing your caller-ID name, Caller id for you will customize and provision your caller-ID name for a fee. You will have to ensure that your Caller-ID names include your business name or part of your first and last name. To get this facility, contact us now at +1-206-792-9399

Callerid4u CNAM Caller id Compliance Service from Callerid4u.com

Featured

Posted on May 1, 2013 by prosadmin

CNAM caller id basically means that when someone will be called, both caller’s name and id will be displayed. CNAM caller id is a one of the very common telephonic practices is the United States. But to get this service the caller id subscribers have to pay a certain amount. The best caller ID service provider is the Callerid4u.com with DID’s in 50 states.

The caller names displayed on subscriber’s screen does not source from phone or SIM card’s memory rather it is provided by the telephone company like Callerid4u Inc. So what happened is when the subscriber receives the call, they see a name which is actually the name provided by callerid4u.com and not originally sourced from their personal mobile.

So when the subscriber receives a call, Callerid4u CNAM services looks up the number in a central CNAM database and then the name will be displayed on the subscriber’s telephone display.

Callerid4u CNAM services are the perfect caller ID services in the whole United States. Callerid is available everywhere around states, so a subscriber can easily get the callerid4u services to track the calls receiving. But id a subscriber faces any trouble he or she can easily contact Callerid4u compliance services customer support to get immediate solution.

Subscribers can also check with local telephone service provider to examine the telephone bill properly and then it will help them to know whether their callerid4u service is active or not. Through spoofing callers hide themselves for some reasons. Caller ID spoofing will make a phone call appear to come from whichever number the caller wishes. Due to the increasing rate of callerid spoofing it has become a must for everyone to subscribe to the best callerid service provider. If you subscribe to callerid4u.com, you have better chance to track the caller.

The CNAM callerid4u service can work magic for your business. Statistics have been found out that callers are much more likely to pick up the phone if they know who is calling. Callerid4u compliance services will help your business by displaying your name or 15-character message on your customer’s phone or mobile along with a local telephone number.

If you are still using toll-free number on your outbound calls then you are advised to subscribe to callerid4u.com services. You will find out yourself that the contact rates have increased dramatically since you started using Caller ID and Name Display service. Callerid4u offers you to use your telephone number or choose from callerid4u’s large inventory of US based numbers.

Get the best Callerid4u compliance services at callerid4u.com. Caller id for you will increase your contact rates by 40%. Your customers will be able to recognize you and that will reinforce your brand identity on every call. So contact callerid4u.com now to get your subscriptions. It is also very easy to get started with callerid4u; you will not have to change your existing carrier!

Callerid4u Name Display Services for Call Centers from Callerid4u.com

Featured

Posted on April 28, 2013 by prosadmin

Callerid4u CNAM services are easy and quick to implement and takes less than 24 hours. It doesn’t affect your current long distance services, so there is no need to change carriers! Get started now at callerid4u.com.

Callerid4u services help you to:

• Display a local phone number on your outbound calls

• Display a 15-character name or message that can be updated in 24 hours

• Update your internal call list with your daily DO NOT CALL requests from us

• Receive additional revenue from your existing business model (CNAM revenue sharing)

• Dynamically manage multiple campaigns in multiple locations simultaneously

Industry statistics show callers are much more likely to pick up the phone if they know who’s calling. Caller Name Display Service shows the called party your name or message along with your phone number. You have a 15-character field to tell them who’s calling. Everyone looks to see who’s calling when the phone rings so take advantage of this golden marketing opportunity! Caller Name Display Service lets you brand every call.

Callerid4u Inc. is making business telecommunications services affordable and accessible. In the new economy, the most competitive companies are replacing costly, on-premise, hardware dependent services with inexpensive, cloud-based solutions. Our team of telecommunications experts will help you deploy these services to lower the cost and increase the effectiveness of communicating with your customers and your potential markets.

Cloud Based vs. Brick & Mortar Call Centers

Featured

Posted on April 24, 2013 by prosadmin

Callerid4u cloud based call center services enable users to perform product support, collect payments, answer inquiries and complete sales online. Callerid4u.com offers real-time, cloud-based solutions to automate or replace call center processes at a fraction of your current cost. Our telecom professionals use technology and best industry practices to create cost and operational efficiency for your enterprise or outsourced call center. You’ll have 24/7 access to online call reporting via your PC, laptop, smart phone and other mobile devices.

Callerid4u Cloud Based Call Center Service Benefits:

• Lower personnel costs; use the IVR to manage less complex tasks that don’t require live agents

• Improve customer service by answering calls immediately, and quickly routing customers to the right resource

• Lower capital expenses and get started faster with a hosted, cloud-based solution that scales to handle your growing needs.

• Cloud based call center is the best option for the growth of your business.

Brick and mortar call centers (bricks and mortar or B&M) in its simplest meaning refers to dealing with the customers face to face in an office or store that an organization owns or rents. This term is usually used to make difference with an internet-only presence companies which in broader terms refers to Dotcom companies.

Disadvantages of Brick & Mortar Call Centers over Cloud Based Call Centers

• According to IT consulting giant ICD, “nearly 310,000 home-based agents will be working in the U.S. by 2013, up from 112,000 in 2007.” Now the growth among cloud based call center agents is increasing than brick-and-mortar agents, more and more call centers are adopting the practice.

• Higher operating costs and less flexibility

• Organizations or employees can even make the argument that working online from home is more environment friendly than a brick and mortar center.

CallerID4U Compliance Services can be an important component of your compliance plan. We can support your efforts to maintain compliance in today’s regulatory environment.

VoIP SIP Trunking Services

Featured

Posted on April 17, 2013 by prosadmin

Callerid4u Inc. offers low cost, dedicated VoIP SIP Trunking Services to your businesses. Whether your company has traditional phone equipment or IP-enabled systems, Callerid4u has a solution for you. This service is provided through our redundant, reliable, and scalable SIP Trunking network and offers the maximum value for your dollar. Callerid4u enables you to achieve the power, flexibility, and affordability of SIP with your traditional phone equipment. Callerid4u is always ready to provide you with world class services at industry leading low rates.

Key Features:

• 6/6 billing and 6 second rounding offers you big savings on high volume calling

• Flexible pricing. flat rate or per minute rates

• One point of contact

• Friendly and qualified 24 x 7 support. When you need us, we’ll be there!

We also provide local numbers in 50 states and in over 8,500 rate centers across the continental US. Our service is fast, scalable, affordable and available almost everywhere. Callerid4u Local Inbound Service gives your company the opportunity to have a local presence in every state and in every area code in the US without the cost and complexity of having offices in these markets.

• Flexibility of having local DIDs in multiple locations around the country which ring to you locally.

• Make your presence local. You can use a local numbers for your business regardless of your actual location.

Standard features include:

• Caller ID with Name Display

• All your numbers are routed to your corporate office or your call center of choice

• SIP Trucking to reduce transport cost

• Increases productivity and reduces expenses

• Service activation within 24-48 hours

• Numbers provided on request so you can move quickly to open new locations or markets