Our intelligent, cloud-based IVR services provide a wide range of applications for your changing business needs. Applications are easy to install for a variety of uses including self-service routing, customer service, sales or simply fulfilling your “Do Not Call” opt-out obligation for your telemarketing program.
- Lower personnel costs; use the IVR to manage less complex tasks that don’t require live agents
- Improve customer service by answering calls immediately, and quickly routing customers to the right resource
- Lower capital expenses and get started faster with a hosted, cloud-based solution that scales to handle your growing needs
IVR Services are delivered at four levels and price points based on the functions required.
- Basic – free service with a single function. Provides Do Not Call Opt-Out service for consumers to ask to be taken off your call list
- Premium – includes Do Not Call Opt-Out function for your customers to ask to be taken off your call list, plus your custom recorded message, two prompts, and call forwarding
- Custom – includes all premium features plus complex IVR design and voice mail
- Smart Agents – artificial intelligence IVR technology using normal conversation and dynamic dialogue to automate calls that used to require a live agent